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Aalco Metals

Forging a Stronger Workforce Through Fair Pay and Skills Development

~40% - Platform adoption rate

Significantly higher than industry standards

Productivity and customer satisfaction improved

As employees felt more motivated and equipped to deliver excellent service

Turnover rates decreased

As employees felt valued and invested in their long-term growth within the company

Increase in morale

Employee satisfaction surveys showed a marked increase in employee morale and engagement with employees expressing appreciation for the company’s commitment to fair pay and development opportunities

The Challenge

Aalco Metals, the UK’s largest independent multi-metals stockholder, recognised the importance of aligning HR practices with the Make Work Pay plan’s emphasis on fair wages and skills development. With a workforce spread across 19 service centres nationwide, Aalco sought to create a consistent and equitable approach to compensation and career progression.

The Partnership with Kinhub

Kinhub partnered with Aalco to conduct a comprehensive review of their pay structures, benchmarking salaries against industry standards and regional variations in living costs. This analysis revealed inconsistencies in pay across different locations and roles, prompting Aalco to implement a standardised pay structure ensuring fair compensation for all employees, regardless of gender, location, or role.

Skills Development Programme

Furthermore, Kinhub worked with Aalco to develop a skills development programme aligned with the Make Work Pay plan’s focus on lifelong learning and the “right to retrain.” This programme provided employees with access to a range of training opportunities, including:

  • Online courses
  • Workshops
  • Mentoring programmes

These initiatives empowered employees to enhance their skills and advance their careers within the company. Aalco also introduced a “Skills Development Fund,” providing employees with a personal collection of tokens to invest in their own training and development.

Leveraging Kinhub’s Work-Life Intelligence™ Platform

Critically, Aalco utilised Kinhub’s Work-Life Intelligence™ platform to deliver personalised coaching and just-in-time training. The platform’s AI-powered coach, “Charlie,” provided employees with tailored support in moments that mattered, whilst simultaneously equipping line managers with responsive coaching and training to better support their teams.

Kinhub’s patent-pending emotion detection technology enabled Aalco to identify and address employee wellbeing issues proactively, whilst maintaining privacy through anonymised trend data visible only to HR.

The Results

The results of these initiatives were significant:

  • Employee satisfaction surveys showed a marked increase in employee morale and engagement, with employees expressing appreciation for the company’s commitment to fair pay and development opportunities
  • Turnover rates decreased, as employees felt valued and invested in their long-term growth within the company
  • Productivity and customer satisfaction improved, as employees felt more motivated and equipped to deliver excellent service
  • Platform adoption rate of approximately 40%, significantly higher than industry standards

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